An den Support.
Hier zur Warnung.
ok, das Englisch ist nicht vollkommen korrekt. Man möge bitte darüber weg sehen.
Hello, I have been trying for 5 days now to install this program, and honestly, I am absolutely fed up. I do like my systems to be uncluttered. The initial install went ok, even tho I could not see ANYTHING in market place, it was grayed out, and the deluxe and deluxe premium content was not there. However the windows store kept pushing me all those apps that I absolutely did not want on my PC. Also moved some of my stuff to Onedrive, which I tried to deinstall, but apparently it does not let itself be deinstalled. In order to prevent the flood of viruses and bloatware trashing my PC from your store I limited the download speed.
I tried the steps in your FAQs and tried to reinstall the game. Now, I cannot get past your patch download which is throttled to 5 mbps, there is no way to remove that throttling, I cannot get my paid content to work, even though I tried all the steps outlined, even reinstalled Windows from scratch. I spend more than 90 minutes on your support line with the Microsoft support staff deliberately opening all firewalls that were active on that computerand trying to install on a secondary disk (where my FPGA development stuff resides), basically forcing me to reinstall my system ..
I asked for a refund, because this is excessively intolerable. They put me on hold for almost an hour and hung up.
To be blunt: I feel completely defrauded. I paid for a product, cannot use it, and Microsoft support is more or less sabotaging my network by turning off firewalls, while at the same time the microsoft store keeps pushing unwanted bloatware onto my computer.
Your support person also wanted to install on my other SSD overwriting chip design software for several thousand euros.
While you might argue that pushing unwanted content and selling data was part of the service contract, disabling firewalls and trying to delete my FPGA development software in my network certainly is not, doing so without permission is absolutely inacceptable.
Games and simulations should be enjoyable. Your program is a major catastrophe causing real damage, especially given the fact, that the Microsoft service organization is in no way fit to deal with the issues arising from the bugs in your software.
I suggested a refund to your service, they declined, because it was bought retail, knowing very well, that once the package is opened it cannot be returned.
I still suggest a full refund to my PP account, I will gladly destroy all material related to the flight simulator.
If you decide to go that way you are free to scrub my microsoft account. The experience your online account provides, is abysmal. I only activated it to use your flight sim, but apparently paying for flight lessons is less painful.